Shipping Policy

Last Updated: 01/29/25

At USA Made Grills, we're committed to getting your premium BBQ grills and accessories to you safely and efficiently. Please review our shipping policy below.

Shipping Methods & Timeframes

Standard Shipping

  • Small Accessories: 5 business days via USPS/UPS
  • Large Grills: 5-10 business days via freight carrier
  • Custom Orders: 2-4 weeks production time plus shipping

Shipping Costs

Shipping costs are calculated based on:

  • Item size and weight
  • Destination address
  • Selected shipping method

Exact shipping costs will be displayed at checkout before you complete your order.

Geographic Coverage

  • Continental US: All 48 states
  • Alaska & Hawaii: Available with additional freight charges
  • International: Contact us for custom shipping quotes

Large Item Delivery

For BBQ grills and large items:

  • Freight delivery to your curb or dock
  • Delivery appointment will be scheduled by freight company
  • Adult signature required
  • Check for damage before signing P.O.D.

Order Processing

In stock items will ship quickly. Anything that needs to be manufactured will ship later. For accurate lead time please contact us prior to ordering.

You'll receive tracking information once your order ships.

Packaging

All grills are professionally secured for safe transport. Accessories are carefully packaged to prevent damage during shipping.

Damaged or Lost Shipments

If your order arrives damaged or goes missing:

  • Contact us within 24 hours of delivery
  • We require images and P.O.D with noted damage
  • We'll work with the carrier to resolve the issue
  • If the P.O.D was signed and no damage noted, we will not be able to assist
  • Replacement or refund will be provided as appropriate at USA Made Grills choice

Contact Us

Questions about shipping? Contact our team at sales@usamadegrills.com. We're here to help ensure your USA Made Grills arrives safely!